Frequently Asked Questions

Check out this section as a source for quick answers to some of your questions.

Or call Customer Service at 1.800.661.5547 - we're available M -F  7am - 4pm Eastern Time.

Questions
  1. Setting up a New Account
  2. Methods of Payment
  3. Custom Orders
  4. Handling Fees on Small Orders
  5. When will I receive my order?
  6. Can we return a product?
  7. Can we cancel an order?
  8. Do you provide samples?
  9. How to receive new product information?
  10. How to change account information?
  11. Do we have to pay for shipping?
  12. What is the minimum order?
  13. Comments or Suggestions?
Answers
  1. Setting up a New Account
    We welcome new accounts and want to make it easy as possible for you to do business with us. A credit application, with a minimum first-time product purchase of $100.00 is required to open an account and is available through our Customer Service department.  The application may take up to five (5) business days to process. To expedite a first time order we will accept Visa, MasterCard or C.O.D.

  2. Methods of Payment
    We accept Visa, Mastercard, and Certified Cheque/Check.

    We do no accept cash or debit.
  3. Custom Orders
    If you have any questions regarding a custom order, our specialists will be happy to help you.  They will gladly put a quote together for you, free of charge.  A 50% deposit is required on custom orders. 

    No returns are accepted on custom orders.
  4. Handling Fees on Small Orders
    Orders to a single location, that are less than $100 excluding freight and taxes, will be charged a $10.00 handling fee.
  5. When will I receive my order?
    Orders for most stocked items ship within 24 hours of receipt. The actual date on which your order is delivered is dependant upon the level of service arranged through your carrier of choice.
  6. Can we return a product?
    Non-custom products can be returned within 30 days of purchase, subject to a 25% restocking charge. All product returns must be accompanied by a ‘return material authorization’ (RMA) issued and approved in advance by a Customer Service representative. Credit will not be issued for any unauthorized returns.
  7. Can we cancel an order?
    Notice of an order cancellation must be made in writing to the Key Accounts Manager.  Cancellations will be reviewed and the customer may incur costs associated with the production and fulfillment of the order.
  8. Do you provide samples?
    We would be pleased to provide a product sample targeted to your specific application. We invite you to discuss your requirements with any member of our Customer Service or Sales team.
  9. How to receive new product information?
    Sign up for free to receive our monthly product news email - contact us via news@kostklip.com.
  10. How to change account information?
    Please contact our Customer Service team at 1.800.661.5547 and they will be happy to help you.
  11. Do we have to pay for shipping?
    Yes. Shipping is an additional charge on each order. Shipping costs are based on the precise weights and dimensions of the packed, finished product, as well as the level of service arranged through your carrier.
  12. What is the minimum order?
    We don’t have a minimum order; however, orders under $100.00 generate a $10.00 handling charge.
  13. Comments or Suggestions?
    We're always interested in hearing from you!  Please send your comments or suggestions to: feedback@kostklip.com

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